Refund Policy

Our Commitment

At PulseMatrix Services, we are committed to delivering high-quality content transformation services. Your satisfaction is our priority. This Refund Policy outlines the circumstances under which refunds may be issued.

Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the final deliverable, we offer:

• Free revisions according to your selected plan (1-2 rounds for Express/Standard, unlimited for Premium)
• Direct communication with our team to address any concerns
• Quality assurance review before final delivery

Refund Eligibility

You may be eligible for a full or partial refund in the following situations:

• Service Not Delivered: If we fail to deliver your completed project within the agreed timeframe without prior notice
• Quality Issues: If the delivered work does not meet the specifications outlined in your order and cannot be resolved through revisions
• Technical Errors: If technical issues on our end prevent us from completing your project
• Cancellation Before Work Begins: If you cancel your order before we have started working on your project

Non-Refundable Situations

Refunds will not be issued in the following cases:

• After the final deliverable has been accepted and approved by you
• If you change your mind after work has commenced
• If you fail to provide necessary information or materials required for the project
• For subscription plans after the first project has been delivered
• If you violate our Terms of Service

Refund Process

To request a refund, please follow these steps:

• Step 1: Contact our support team at support@pulsematrixservices.com within 7 days of receiving your deliverable
• Step 2: Provide your order number and detailed explanation of the issue
• Step 3: Our team will review your request within 2-3 business days
• Step 4: If approved, refunds will be processed within 5-10 business days to your original payment method

Partial Refunds

In some cases, we may offer a partial refund if:

• Work has been partially completed and delivered
• Minor issues can be resolved with a discount on future services
• The project scope was reduced after work began

Subscription Plan Refunds

For monthly subscription plans:

• You may cancel at any time, but no refunds will be issued for the current billing period
• Unused projects do not roll over to the next month
• Cancellation takes effect at the end of the current billing cycle

Dispute Resolution

If you are not satisfied with our refund decision, you may request a review by our management team. We are committed to finding a fair resolution for all parties involved.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.