Privacy Policy

Introduction

PulseMatrix Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content transformation services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and billing information
• Content Data: Documents, text, presentations, and other materials you submit for transformation
• Communication Data: Messages, feedback, and correspondence with our support team
• Usage Data: Information about how you access and use our services

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our content transformation services
• Process your orders and deliver completed projects
• Communicate with you about your projects, updates, and support requests
• Send you marketing communications (with your consent)
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms of service

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information and content data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Completed projects are typically retained for 30 days after delivery.

Your Rights

Depending on your location, you may have the following rights:

• Access, update, or delete your personal information
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

Third-Party Services

We may use third-party service providers to help us operate our business and provide services to you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.